Returns & Exchanges
At Goodstone Jewels, we want you to be completely enamored with your new pieces. If you are not entirely satisfied, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original velvet pouch and designer box to ensure it remains protected during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality assurance team inspects the item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing